Delivery & Returns
returning an item
Adalise hopes you will be happy with your purchase. However if you change your mind or the item is not as you expected, you are entitled to cancel your order and return the goods within 7 working days from the date of delivery for a full refund. The items must be unworn and in their original packaging. The cost of delivery will not be refunded. We can only refund money to the original credit card used for payment.
Please contact us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
For hygiene reasons, we regret that, unless faulty, earrings for pierced ears are not returnable
We will normally send your order to you in 3 days. International orders are generally sent out in under 5 days.
All items for UK delivery are posted Royal Mail signed for at a charge of £3.50. We also offer Royal Mail next day delivery before 1pm at a charge of £6.50. Please place orders for next day service by midday Tuesday - Thursday; we regret deliveries can not be made on a Saturday or Sunday.
Please note all items delivered to a UK address will require a signature on delivery.