Terms And Conditions

About Us

This web site is owned and operated by Adalise who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
14 Paved Court
Richmond-upon-Thames
Surrey
TW9 1LZ

General Enquiries:
+44 (0) 20 8948 0077

Wholesale Enquiries:
+44 (0) 20 8948 7022

Email:
sales@adalise.com


VAT Registration Number GB 735 9474 94

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All prices are inclusive of VAT.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All items for UK delivery are posted Royal Mail signed for at a charge of £3.50. We also offer Royal Mail next day delivery before 1pm at a charge of £6.50. Please place orders for next day service by midday Tuesday - Thursday; we regret deliveries can not be made on a Saturday or Sunday.

Please note all items delivered to a UK address will require a signature on delivery.

Delivery Schedule

We will normally send your order to you in 3 days. International orders are generally sent out in under 5 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For all orders made within the UK or the European Union, 20% VAT is added and is included in the retail price as shown. All other orders are VAT free.

De Mexico will not be liable for any charges, duties, taxes or VAT levied upon delivery by destinations countries outside the UK.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Adalise hopes you will be happy with your purchase. However if you change your mind or the item is not as you expected, you are entitled to cancel your order and return the goods within 7 working days from the date of delivery for a full refund. The items must be unworn and in their original packaging. The cost of delivery will not be refunded. Please contact us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. Refunds can only be credited to the same card with which the original purchase was made.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

For hygiene reasons, we regret that, unless faulty, earrings for pierced ears are not returnable

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy

Adalise do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Copyright

It is company policy that Adalise does not allow any part of the Website including design, text and in particular photographs, to be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying or any other information storage and retrieval system,

Parent Company

Adalise' s parent company is a member of the British Jewellery Association and abides by its code of conduct.

Thanks for Reading!

Thank you for browing the Adalise website. If you have not decided on a purchase this time, we hope that you have fallen in love with our jewellery and will return again soon.